Frequently Asked Questions
Frequently Asked Questions | American Fork Plumbing Pros
Welcome to our Frequently Asked Questions page. At American Fork Plumbing Pros we believe that an informed customer is a happy customer. We understand that plumbing issues can be confusing and stressful. Whether you are dealing with a sudden emergency or planning a renovation you likely have questions about your plumbing system. We have compiled this comprehensive list of questions and answers to help you better understand the services we offer and how we can assist you.
We are your dedicated local plumber serving American Fork and the surrounding communities like Alpine. We are a full service plumbing company which means we handle everything from drain cleaning to water heater repair. Our goal is to be the best plumbing company for all your needs. If you do not see your specific question answered here please do not hesitate to contact us directly. We are always ready to help.
General Plumbing Questions
How do I know if I have a plumbing emergency?
A plumbing emergency is generally any situation that causes immediate property damage or poses a health risk. Examples include a burst pipe repair need, a sewage backup, a gas leak, or a complete lack of water. If you are unsure it is always better to be safe. We are a 24 hour plumber available to assess the situation. If you have water flooding your home or smell gas call us immediately.
What areas do you serve?
We are proud to serve American Fork, Utah and the surrounding areas. Our service area includes Alpine, Highland, Lehi, Pleasant Grove, Cedar Hills, and parts of Orem and Draper. We are the plumber near me for residents in these communities. We know the local plumbing codes and the specific challenges of the area such as hard water and freezing winter temperatures.
Do you offer commercial plumbing services?
Yes. We are a commercial plumber as well as a residential plumber. We serve businesses of all sizes in American Fork. From restaurants that need grease trap cleaning to office buildings that require restroom maintenance we have the expertise to handle large scale plumbing systems.
Can you help with new construction projects?
Absolutely. We specialize in new construction plumbing. We work with contractors and homeowners to design and install plumbing systems for new builds. We handle everything from the initial rough in to the final fixture installation. We also provide remodel plumbing services for those updating their existing homes.
How often should I have my plumbing inspected?
We recommend a professional plumbing inspection at least once a year. Regular maintenance can catch small issues like minor leaks or slow drains before they become major problems. A home plumbing inspection is also crucial if you are buying a new property. A plumbing inspection before buying house can reveal hidden defects that could cost you thousands later.
Emergency Plumbing FAQs
What should I do if a pipe bursts?
If you experience a burst pipe repair emergency the first step is to stop the water flow. Locate your main water shut off valve and turn it off immediately. Then contact American Fork Plumbing Pros. We are a same day plumber and we will dispatch a technician to repair the pipe and minimize water damage.
Gas Safety Warning: If you smell gas go outside call 911 immediately as this is a serious emergency that needs urgent attention.
Do not turn lights on or off and do not use your phone inside the house. Once emergency responders have declared the area safe we can perform gas leak repair to fix the issue.
Are you available on weekends and holidays?
Yes. Plumbing disasters do not follow a schedule so neither do we. We are the weekend plumber open on Saturdays and Sundays. We are also an after hours plumber available for late night emergencies. You can count on us whenever trouble strikes.
My toilet is overflowing. What should I do?
Turn off the water supply valve located on the wall behind the toilet. This will stop more water from filling the bowl. Do not try to flush it again. Call us for an overflowing toilet help request. We provide toilet clog repair to clear the blockage and get your bathroom back in order.
I have no hot water. Is this an emergency?
While it might not flood your home having no hot water is a major disruption. We consider no hot water plumber calls a priority. We offer same day water heater repair to restore your comfort.
Drain Cleaning and Clog FAQs
Why is my kitchen sink draining slowly?
A slow draining kitchen sink is often caused by a buildup of grease, soap scum, and food particles. Over time this sludge narrows the pipe. We provide clogged kitchen sink fix services using professional drain cleaning tools to clear the obstruction.
Can I use chemical drain cleaners?
We generally advise against using harsh chemical drain cleaners. They can damage your pipes over time and are often ineffective against tough clogs. They can also be dangerous to handle. Professional drain cleaning near me services are safer and more effective.
What causes a sewer line backup?
Sewer backups can be caused by tree roots growing into the line, a buildup of grease and debris, or a collapsed pipe. If you have multiple drains backing up at once it is likely a main sewer line issue. We offer sewer drain cleaning and hydro jetting to clear these major blockages.
What is hydro jetting?
Hydro jetting is a powerful drain cleaning method that uses high pressure water streams to scour the inside of your pipes. It removes grease, roots, and scale restoring the pipe to a clean condition. It is highly effective for both residential and commercial applications.
Why does my shower drain smell?
A foul odor from your shower drain is often caused by hair and organic matter decomposing in the P-trap. It can also be a sign of a dry trap allowing sewer gas to escape. We can perform bathtub drain cleaning to remove the debris and eliminate the smell.
How do I prevent clogs?
Avoid pouring grease down the sink. Use drain strainers to catch hair and food scraps. Schedule regular plumbing maintenance to keep your drains clear. We can help you with a maintenance plan that fits your needs.
Water Heater FAQs
How long does a water heater last?
A traditional tank water heater typically lasts 8 to 12 years. Tankless units can last 20 years or more with proper maintenance. If your unit is nearing the end of its life we can discuss water heater replacement options.
Should I switch to a tankless water heater?
Tankless water heaters offer several benefits including endless hot water and energy savings. They are also smaller and save space. As a tankless water heater install expert we can evaluate your home and hot water usage to see if a tankless system is right for you.
Why is my water heater making a popping noise?
Popping or rumbling noises are usually caused by sediment buildup at the bottom of the tank. The sediment traps water which boils and pops. We offer water heater maintenance including tank flushing to remove this sediment and quiet your unit.
Can you fix a leaking water heater?
It depends on where the leak is coming from. If it is a loose connection or a faulty valve we can usually repair it. However if the tank itself is rusted and leaking water heater replacement is the only option. Water on floor near water heater is a sign you should call us immediately.
Do you repair tankless water heaters?
Yes. We are trained to service all types of water heaters including tankless models. Whether you have a gas or electric unit we can diagnose and fix the problem.
Pipe Repair and Water Line FAQs
How do I know if I have a hidden leak?
Signs of a hidden leak include an unexplained increase in your water bill, damp spots on walls or ceilings, the sound of running water when no faucets are on, and low water pressure. We use leak detection equipment to find hidden leaks.
What is a slab leak?
A slab leak is a leak in the water lines that run underneath the concrete foundation of your home. These can be difficult to detect and repair. We specialize in slab leak repair and can fix the issue with minimal disruption to your home.
Why is my water pressure low?
Low water pressure can be caused by a variety of issues including leaks, mineral buildup in pipes, or problems with the municipal supply. We can act as your plumber to fix low water pressure by diagnosing the root cause and implementing a solution.
Do you offer repiping services?
Yes. If you have an older home with galvanized pipes that are corroding and leaking repiping services may be the best investment. We replace old pipes with modern durable materials like copper or PEX. This improves water quality and prevents future leaks.
What causes frozen pipes?
Water expands when it freezes. If pipes are located in unheated areas like basements, attics, or exterior walls the water inside can freeze and cause the pipe to burst. We offer frozen pipe repair in winter and can help you insulate your pipes to prevent this.
Can you fix my main water line?
Yes. We handle main water line repair and replacement. If you have an underground water line leak we can excavate and repair it. We work quickly to restore water service to your home.
Fixture and Faucet FAQs
Why is my faucet dripping?
A dripping faucet is usually caused by a worn out washer, O-ring, or cartridge. While it may seem minor a drip can waste a lot of water over time. We provide leaking faucet repair to fix drips and save you money.
Can you install a new toilet for me?
Yes. We offer professional toilet installation. Whether you are replacing a broken toilet or upgrading to a more efficient model we ensure it is installed correctly and sealed properly.
My toilet keeps running. Can you fix it?
A running toilet is often caused by a faulty flapper or fill valve. This wastes water and increases your bill. If you are wondering why is my toilet running call us. We can repair the internal components of the toilet quickly.
Do you install garbage disposals?
Yes. We provide garbage disposal installation and replacement. If your unit is old or broken we can install a new powerful model. We also offer garbage disposal repair for jammed or leaking units.
Can you move plumbing fixtures during a remodel?
Yes. If you are planning a bathroom remodel plumbing project or a kitchen remodel plumbing update we can move water and drain lines to accommodate your new layout. We work with you to create the kitchen or bathroom of your dreams.
Gas Line FAQs
Do you install gas lines for appliances?
Yes. We are certified to install gas lines for stoves, dryers, water heaters, and fireplaces. We also handle outdoor gas line for grill installations so you can enjoy your outdoor kitchen safely.
How do I know if I have a gas leak?
The most common sign is the smell of rotten eggs which is added to natural gas to make it detectable. You might also hear a hissing sound near a gas line or see dead vegetation near an underground line. If you suspect a leak follow our emergency gas safety instructions and call 911.
Can you repair an existing gas line?
Yes. We offer gas line repair services. We pressure test the line to locate the leak and perform the necessary repairs to ensure it is safe and code compliant.
Miscellaneous Plumbing FAQs
Why does my water look rusty?
Rusty or brown water can indicate corrosion inside your pipes or your water heater tank. If it only happens with hot water it is likely the water heater. If it happens with cold water it could be your galvanized pipes. We can perform a plumbing inspection to determine the cause.
What shouldn’t I put down my garbage disposal?
Avoid putting grease, oil, coffee grounds, eggshells, fibrous vegetables like celery, and starchy foods like pasta down the disposal. These items can cause clogs or damage the blades. If your garbage disposal jammed won’t turn call us for assistance.
How can I prevent frozen pipes?
Keep your home heated to at least 55 degrees even when you are away. Open cabinet doors under sinks to let warm air circulate around pipes. Drip faucets during extreme cold. Insulate pipes in unheated areas.
Do you install water lines for refrigerators?
Yes. We provide ice maker water line installation. We can run a water line to your fridge so you can have filtered water and ice. We also handle dishwasher hookup plumber services.
What is backflow and why is it bad?
Backflow is the reversal of the flow of water which can contaminate your clean water supply with wastewater. We can install and test backflow prevention devices to keep your water safe.
Why Choose American Fork Plumbing Pros FAQs
Are you a local company?
Yes. We are your local plumber based in American Fork. We are part of the community and we care about our neighbors. We serve American Fork, Alpine, and the surrounding Utah County area.
How quickly can you respond to a call?
We strive to offer fast response times especially for emergencies. We are a fast response plumber because we know that water damage spreads quickly. For non-emergencies we work with your schedule to find a convenient time.
Do you provide estimates?
We believe in transparency. We assess the issue and discuss the solution with you. We want you to be comfortable with the work we are doing.
What makes you the best plumbing company?
We believe our commitment to quality, customer service, and technical expertise sets us apart. We are experienced, reliable, and honest. We treat your home like our own.
Service Areas and Zip Codes
We proudly serve the following zip codes in American Fork and the surrounding areas:
- American Fork: 84003
- Alpine: 84004
- Lehi: 84043
- Pleasant Grove: 84062
- Highland: 84003
- Cedar Hills: 84062
- Draper (South): 84020
- Lindon: 84042
- Orem (North): 84057
We are your local experts ready to help with any plumbing need.